How the Mail-in Service Works
Can't make it to our store? No problem. Our secure mail-in service brings expert electronic repairs straight to your doorstep, no matter where you live.
Step - 1
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Fill out a Mail-in Service Request Form, or contact us via email or phone.
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Customers are responsible for sending the faulty device to us for repair via Canada Post.
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Customers are responsible for both inbound and outbound shipping fees.
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Customers should ensure that the device is well-packaged and the following information is enclosed:
Full name
Phone number
Email address
Return address
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Please do not send any accessories to us unless they need to be repaired as well.
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It is important for customers to keep the tracking number provided by Canada Post. The tracking number can be found on the receipt or the shipping label.
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We are not responsible or liable for any lost, damaged or stolen packages once they are accepted by Canada Post.
Step - 2
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Most repairs can be done in two days.
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After the repair is done, customers will receive an invoice for payment.
Step - 3
Step - 4
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We only accept INTERAC e-Transfer payments for Mail-In service.
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Send the payment to account@nelsonrepairshop.com
Step - 5
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The items will be returned using the method requested by customers (default is Canada Post Expedited).